Very friendly and knowledgeable! Went above and beyond with customer service! Thank you for helping my fiancé create my beautiful engagement ring!
I can’t say thank you enough to Kim, John and team for creating the ABSOLUTE PERFECT custom Engagement ring for my now Fiancé. Not only did they search high and low for the diamond I was looking for, but they managed to get it at an incredible price. John also ... used his top tier skills and crafted the setting EXACTLY the way I had envisioned it to be. John’s work and smithing skills are unmatched, Kim’s knowledge about diamonds and the pros/cons of various metals is immense, and the rest of their team has proven to be very pleasant and knowledgeable to deal with as well. Their customer service has been first class, and as I am in a service industry myself, I really appreciate the way they operate and bend over backwards to make sure you are nothing but thrilled with the end product. Overall, a huge shoutout and thank you to John and Kim Berg for helping me get one step closer to spending eternity with the love of my life! Read More
I have nothing but good things to say about European Goldsmith. When I was looking for an engagement ring, I did a great deal of research and must have visited nearly every jeweler in Kelowna. For me, European Goldsmith came out on top. Everything from the selection to the service ... was first rate, and I am very happy with the decision I made (so is my partner!) In addition, in the time since the purchase, we've had a couple of issues surrounding the ring (neither of them European Goldsmith's fault), and the response has been superb. Fast, effective and helpful! I highly recommend European Goldsmith! Read More
European Goldsmith is hands-down the best jewellery store in Kelowna. They are so knowledgeable and you never feel pressured to buy (staff aren't on commission!). John, Kim, and the team all offer the highest level of integrity and I trust them with my business and recommend them to all of ... my friends and family. Whether you're looking for a small pendant of a custom diamond ring, this is THE place to go. Amazing service and high quality jewellery. Read More
Working as a salesperson no matter where you go to buy things you look for people in sales and you can Be very biased and judgmental and it can make buying something very hard when you don't get a good salesperson. Our jobs in sales is to help people find ... a solution for life's many problems. So that's what I was looking for. All I can say is....Amazing customer service front to back. The team here really helped out someone who had no Clue on buying anything that has a diamond haha. Big shout out to Laurel and Tiffany. They are the two that have done a bang up job helping my fiancée and I purchase the engagement ring and our wedding bands. Thank you. Will send many people your way!!! Read More

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